Tricky Tower Balance Blocks

Shipping policy
🚚 Shipping Policy – supernavio.com
At supernavio.com, we aim to deliver your favorite products to your doorstep quickly and securely. Our trusted logistics partner, Roposo Clout, helps us ensure smooth shipping across India.

📦 Order Processing
Orders are processed within 1–2 business days after confirmation.
Once shipped, you will receive a tracking ID via email/WhatsApp to monitor your package.
🚀 Delivery Timeline
Standard delivery: 5–9 business days (depending on location)
Metro cities: 3–5 business days
Rural/remote areas: 7–12 business days
Note: Delivery times are estimates and may vary due to holidays, weather, or courier delays.

🗺️ Shipping Coverage
We deliver to 26,000+ pin codes across India.
If your location is non-serviceable, we will inform you and process a refund immediately.
💰 Shipping Charges
Free shipping on most prepaid orders.
Cash on Delivery (COD) may include a small handling fee, displayed at checkout.
🔄 Order Tracking
After dispatch, you will receive a tracking link.
You can check your order status anytime using the tracking ID.
❗Delayed or Lost Packages
If your package is delayed beyond the estimated delivery time, please contact us at supernavio.store@gmail.com.
Lost or undelivered packages will be resolved with our logistics partner, and a replacement or refund will be issued as per policy.
🚫 Incorrect Address or Failed Delivery
Please double-check your shipping details at checkout.
Failed deliveries due to incorrect address or unavailability may incur re-shipping charges.
📩 Need Help?
We’re here to assist you!

📧 Email: supernavio.store@gmail.com
📱 WhatsApp: +91-XXXXXXXXXX
🕐 Support Hours: Monday to Saturday, 10 AM – 6 PM

Refund policy
🔄 Return & Refund Policy – supernavio.com
At supernavio.com, your satisfaction is our priority. If you're not happy with your purchase, we’ll help you make it right.

🕒 Return Window
Returns are accepted within 5 days of delivery. To qualify for a return, your item must:

Be unused and in its original condition
Include all original packaging and tags
Have a valid order ID or proof of purchase
🚫 Non-Returnable Items
We cannot accept returns for:

Innerwear, lingerie, or personal hygiene items
Free gifts or promotional items
Items damaged due to misuse or wear and tear
📷 How to Request a Return
Email us at supernavio.store@gmail.com within 5 days of receiving the product.
Share your order ID and photos/videos of the item (if defective, wrong, or damaged).
We’ll verify the issue with our logistics partner (Roposo Clout) and arrange for pickup if approved.
💰 Refund Process
Refunds are processed after the returned item passes quality check.
You will be notified via email/WhatsApp once your refund is approved.
Refunds are credited within 5–7 business days via your original payment method.
Shipping and payment gateway fees are non-refundable.
🔁 Replacements
We offer free replacements in the following cases:

Damaged or defective items
Wrong item delivered
Missing items in the package
Replacements are subject to stock availability.

❗Important Notes
Do not send items back without confirmation – unauthorized returns will not be accepted.
Returns not matching the policy criteria may be rejected.
We reserve the right to modify this policy at any time without prior notice.
📩 Need Help?
We’re happy to assist you!

📧 Email: supernavio.store@gmail.com
🕐 Support Hours: Monday to Saturday, 10 AM – 6 PM